Jason｜AutoScooper 12 Lite Cat Litter Box

AutoScooper includes a 1-year limited warranty from the date of purchase. For an approved claim, PetPivot provides a replacement unit or the necessary parts and covers shipping. Consumables, accessories, and damage excluded by the Warranty Policy are not covered.

Request a return within 30 days of delivery. Returns require approval and must meet the Return Policy conditions. Customers pay return shipping for non-quality returns; PetPivot covers return shipping for confirmed product-quality issues.

Contact support@petpivot.com with your order number and a description of the issue. We will assess eligibility under the Warranty Policy and arrange a replacement unit or parts for an approved claim.

The limited warranty excludes damage from incorrect use and damage caused by pets, subject to the Warranty Policy. If your order arrives damaged in transit, contact support@petpivot.com promptly with your order number and photos or videos so we can review it under the Shipping Policy.

Simply remove the litter box from the packaging, insert the four support legs, and place the waste container. Then plug it in, and the device will automatically align itself. Follow the quick-start guide provided for a hassle-free setup.

It's best to place your AS12 on a flat, stable surface. Avoid soft, uneven floors and place it indoors, away from direct sunlight or open flames for optimal performance.

Yes! Plug the power adapter into the unit and the outlet. Once connected, the device will automatically adjust the litter chamber to its default position within 2 minutes.

The front entry step is optional and can be installed based on your cat's size and needs. Simply attach it to the designated part of the litter box for easy access.

Once your cat leaves the litter box, the AS12 waits for the right clumping time, then automatically starts the cleaning process by rotating the drum and removing waste, all without you lifting a finger!

Yes, you can switch to Manual Mode by holding the "Clean" button for 5 seconds. This gives you full control of when to clean, giving you flexibility in maintenance.

For AutoScooper 12 Lite, automatic mode is intended for cats over 3 lb and older than 6 months. Use manual mode for smaller or younger cats and for pregnant or nursing cats, as directed in the model guide. Start a manual cycle only when the cat is away from the unit. Follow the guide for your specific model.

Absolutely! The spacious design is perfect for multi-cat homes. The AS12 can comfortably accommodate up to three cats, ensuring everyone has their space.

It’s recommended to empty the waste container every 5 to 7 days. For optimal hygiene, clean the container every 15 days to prevent odors and maintain freshness.

The AS12 works best with clumping cat litter made from mineral or bentonite clay. Avoid using long-strip tofu litter or crystal litter as they are not compatible with the cleaning mechanism.

Simply remove the litter bed, rinse the chamber and bed with water, and use a brush for thorough cleaning. Ensure everything is dry before reassembling.

No, avoid using gasoline or harsh chemicals. Clean the exterior with a damp cloth to keep the machine in top shape. Keep the infrared sensors free of dirt for accurate operation.