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1-Year Warranty for Autoscooper 11 Smart Cat Litter Box-petpivot

Last Updated: [2025-2-18]

At PetPivot, we are committed to providing high-quality products and ensuring your satisfaction. Our Autoscooper 11 Smart Cat Litter Box comes with a 1-year warranty to cover any defects in material or workmanship under normal use. Please read the details of our warranty policy below:

1. Warranty Coverage

  • Duration: The warranty covers 1 year from the date of purchase.
  • What is Covered:
    • Defects in materials or workmanship that affect the functionality of the Autoscooper 11 Smart Cat Litter Box.
    • Malfunctions or breakdowns that occur under normal usage.
  • What is Not Covered:
    • Damage caused by misuse, accidents, unauthorized repairs, or alterations.
    • Damage from exposure to extreme temperatures, moisture, or harsh conditions.
    • Wear and tear from regular use.
    • Products purchased from unauthorized resellers or third-party sellers.

2. How to Make a Warranty Claim

If your Autoscooper 11 encounters a defect during the warranty period, please follow these steps:

  1. Contact Our Support Team: Reach out to us at contact@petpivot.com with the following details:

    • Your order number or proof of purchase.
    • A detailed description of the issue.
    • Photos or videos showing the defect, if possible.

  2. Assessment: Our support team will assess your claim and may request additional information. If the product is found to be defective, we will guide you through the warranty process.

  3. Replacement or Repair: Depending on the issue, we will either repair or replace the defective product. If a replacement is necessary, we will send you a new Autoscooper 11 Smart Cat Litter Box at no additional cost.

3. Shipping and Costs

  • Return Shipping: If a return is required for the warranty claim, the return shipping cost will be covered by PetPivot for defects covered by the warranty.
  • Replacement Shipping: Any replacement parts or products will be shipped to you free of charge.

4. Limitations

  • This warranty is non-transferable and only applies to the original purchaser.
  • PetPivot is not responsible for any indirect, incidental, or consequential damages, including but not limited to loss of data, income, or property damage.

5. Contact Information

For warranty inquiries, please contact our customer support team:

Email: contact@petpivot.com
Phone:（503）267-5228

We are committed to ensuring your satisfaction with our products. If you have any issues, our team will assist you promptly.