Warranty

We provide a One-Year Non-Transferable Limited Warranty for each cat litter box purchased from petpivot.com, against failures due to factory defects in material and workmanship. The warranty is limited to free repair of the purchased product; consumables and accessories are not covered by the warranty.

 

* Please note that this warranty applies exclusively to the original registered owner of the PetPivot and is non-transferable.

 

Warranty Notices

 

  1. This one-year non-transferable limited warranty begins on the delivery date.
  2. Modifications affecting the original function of any PetPivot product may void the warranty.
  3. This warranty does not cover normal wear and tear, modifications, abuse, neglect, improper repair or maintenance, accidents, or improper use (including but not limited to damage caused by animals, non-PetPivot accessories, external impacts, acts of God, improper storage, unauthorized repairs, environmental conditions, pollution, sunlight, mold, mildew, dirt, or harmful chemicals).
  4. The battery warranty excludes damage from power surges, improper chargers, improper maintenance, misuse, normal wear, or water damage.
  5. All warranty claims require original receipts. Parts replacement within the warranty period is free of charge, including shipping. For replacements outside the warranty period, customers are responsible for parts and shipping costs.


To Make a Warranty Claim:

 

  1. Contact our support team for assistance with your warranty claim. Please provide photos or short videos showing the issue for troubleshooting.

 

  1. Proof of purchase from an authorized reseller is required before honoring a warranty claim.

 

  1. You can register your product and provide proof of purchase immediately after purchase by emailing Customer Service at contact@petpivot.com or chatting through our website.

 

  1. Under this non-transferable limited warranty, PetPivot will replace the part with a new or refurbished one. This warranty applies to the new or refurbished part for the rest of the original warranty period. Replacement, as offered under this warranty, is the exclusive remedy of the consumer.

 

*Labor costs for removal or installation parts are not covered by warranty.

 

Please note, replacements may differ slightly from the original product due to ongoing product improvements.

 

DISCLAIMERS

 

The purchaser assumes all risks and liabilities from the use or misuse of this product. PetPivot is not liable for any loss, damage, or injury resulting from delays in the delivery of replacement parts or from any failure to perform covered repairs due to circumstances beyond PetPivot’s control.