Frequently Asked Questions
SHIPPING
What type of cat litter is compatible with this automatic litter box?
It is compatible with most clumping litters, including bentonite-based or mineral litters. We recommend avoiding non-clumping litter, crystal litter, or pellet-style litter, as they may affect functionality.
How often should I empty the waste container?
Depending on the number of cats and usage, we recommend emptying the waste container every 3–5 days. For households with multiple cats, every 3 days is ideal.
Is the cleaning process noisy?
This product features a low-noise design, ensuring quiet operation that won't disrupt your daily life or your cat's comfort.
Is the installation and operation complicated?
Installation is simple and only takes a few steps. Detailed instructions and video guides are included for your convenience.
What are the dimensions of this litter box?
The dimensions are [specific dimensions, 21.25"L x 16.33"W x 24"H, making it suitable for placement in most rooms or corners.
Is this litter box suitable for households with multiple cats?
It is suitable for multi-cat households, but we recommend adjusting the cleaning frequency based on the number of cats to maintain cleanliness and comfort.
Does this litter box have smart features?
Our top-opening design AutoScooper 11 currently does not support smart features or app connectivity. However, it is designed to operate efficiently with its automated cleaning mechanism to simplify your litter box maintenance
If I have multiple cats, do I need more than one litter box?
It is generally recommended to have one litter box per cat for optimal hygiene and comfort. If your cats are comfortable sharing, consider increasing the cleaning frequency.
What if my cat doesn’t like using the new litter box?
We recommend a gradual adaptation process, such as placing the new litter box next to the old one and adding some used litter to the new box so your cat can recognize the scent.
Can I purchase replacement parts if the device is damaged?
Yes, we provide after-sales support for replacement parts such as power adapters, waste bin locks, Cat liiter Remover, and more. You can order them through our customer service.
Is this litter box suitable for kittens?
Yes, it is suitable, but we recommend that kittens weigh at least 3 pounds for safe use. Additionally, kittens may require a longer adjustment period.
Can I contact after-sales support if I encounter issues after purchase?
Absolutely! We offer 24/7 customer support. You can reach us at contact@petpivot.com anytime.
SHIPPING
When will my order be shipped?
Your order will be processed and shipped within 24 hours.
My order was shipped some time ago, but there has been no shipping update. What’s going on?
Shipping delays may occur due to factors like courier delays or weather conditions. We recommend waiting 24-48 hours for an update. If the issue persists, please contact us for further investigation.
I would like to change my delivery address after placing the order. Can you help?
Please contact our customer service team as soon as possible, and we will try to modify the address before the order is shipped. If the order has already been shipped, the address change may not be possible.
My order has not been delivered on time. What should I do?
Please check the tracking information to confirm the current location of your package. If the package is near your area but not delivered yet, there may be an issue with the courier. Provide your order number, and we will assist you in getting detailed information.
My order has been lost. Can it be reshipped?
If your order is lost during shipping, we will arrange for a reshipment or a refund based on the situation. Please contact customer service and provide your order number for verification.
Can I choose a specific carrier for shipping?
We currently use designated carriers for shipping and are unable to accommodate specific courier requests. If you have special requirements, please contact our customer support team, and we will do our best to assist you.
My package is lost or damaged. What should I do?
If your package is lost or damaged during transit, please contact us immediately and provide your order number along with photos of the damage/loss. We will work with the carrier and provide you with a resolution.
Why is my order being shipped in multiple packages?
If your order contains different items or some items are from different warehouses, we will choose to ship them separately to ensure faster delivery of your products.
My automatic litter box arrived damaged. What should I do?
We sincerely apologize for the damaged product. Please provide your order number and photos of the damaged parts, and we will arrange for a return, replacement, or refund.
Some parts of my automatic litter box are missing. What should I do?
We apologize for the missing parts. Please provide your order number and the details of the missing parts, and we will send the missing components as soon as possible.
My litter box is not functioning properly. What should I do?
Please check the power connection and ensure the waste bin is properly installed. If the issue persists, please contact our after-sales customer service and provide a detailed description of the problem, and we will address it promptly.
My automatic litter box cleaning function isn’t working properly. What should I do?
Please check if there is too much litter or if clumps are obstructing the cleaning mechanism. If the issue persists, please contact us, and we will help troubleshoot and provide a solution.
My automatic litter box is making too much noise. Is this normal?
The litter box may produce some noise during normal operation. If the noise is unusually loud or there is any other abnormal sound, it may indicate a malfunction. Please contact our customer service for further inspection.
Frequently Asked Questions
SHIPPING
I would like to return or exchange my product. How can I do this?
Please contact our customer service team at contact@petpivot.com to initiate the return process. We will provide you with return instructions and a return address.
Return shipping fees are the responsibility of the customer unless the product is defective.
Return shipping fees are the responsibility of the customer unless the product is defective.
My litter box needs certain parts or consumables replaced. Can I purchase them?
We offer replacement parts and consumables. You can order the required parts through our customer service team. Please provide the specific part name or number, and we will send you the purchase link.
My litter box is vibrating or making unusual noise during operation. What should I do?
This issue may be caused by loose parts in the cleaning mechanism or accumulated litter. Please check to ensure all parts are correctly installed. If the problem persists, please contact us, and we will assist you further.
I tried using different types of litter, but the automatic litter box isn’t cleaning properly. What should I do?
Certain types of litter may affect the cleaning function, especially litter with higher moisture content or larger particles. It’s recommended to use lightweight, clumping litter. You can refer to the litter types recommended in the user manual or contact customer support for advice.
My automatic litter box has an issue. Can I exchange it?
If your product is within the warranty period and meets our return/exchange policy, you can request an exchange. Please provide your order number and a description of the issue, and our customer service team will assist you with the exchange process.
I’m having trouble installing the litter box. Can you help?
We’d be happy to assist! Please refer to the included installation manual, or you can contact our support team for a video tutorial or step-by-step guidance.
What warranty does this litter box come with? Can I return it if there are issues?
This product comes with a 1-year warranty. If any quality issues arise within the warranty period, we will offer free repairs or replacements. If you’re dissatisfied with the product, you can return or exchange it according to our return policy.
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