FAQ's

Most cats do. The open-top, wide entrance (16.33" × 15.35") feels like a regular litter box, so the transition is easy.

Tips to help hesitant cats:

• Place AS11 exactly where the old box used to be for 3–5 days.
  
• Mix a cup of old litter into the new litter so it smells familiar.
  
• Keep AS11 powered off the first day so your cat can explore it like a normal box; then turn on auto-cleaning.

Yes — AS11 is suitable for kittens over 3 months old or weighing at least 3.3 lb (1.5 kg).

The open design makes it easy for younger cats to enter, while the gentle self-cleaning mechanism ensures complete safety.

• Product Size: 21.25” (W) × 24” (H) × 16.33” (D)
  
• Entrance Size: 16.33” × 15.35”
  
• Waste Drawer Capacity: 10L (2.6 gal)
  
• Floor Space Required: Only 2.6 ft²
  
  Compact yet spacious, AS11 fits beautifully in any modern living space.
  

AS11 uses multi-sensor protection to pause instantly if your cat approaches or re-enters:

• Infrared approach detection + weight detection to stop/avoid rotation.
  
• No exposed moving parts inside; smooth interior walls.
  
• Anti-pinch motor lock to prevent forced movement.
  
• 
  Raised back panel helps prevent splash for high-spraying cats.
  
  Everything is tuned so cleaning won’t start until your cat is safely out.

After your cat leaves, AS11 waits a short safety delay (a few minutes) then rotates to sift clumps into a sealed waste drawer.

• Cycle time: typically 2–3 minutes.
  
• Result: fresh litter surface, less odor, no daily scooping.

AS11 runs at ≤35 dB（library-quiet), so most cats nap through it.

If you’re noise-sensitive: place AS11 on a rug or litter mat to absorb vibration and keep the drum balanced to minimize sound.

For one cat, every 7–10 days.

For multiple cats, every 3–5 days.

The large-capacity waste drawer and sealed design minimize maintenance while keeping your home fresh.

Yes. The front-entry ramp and anti-scatter grooves catch litter from your cat’s paws before they exit, significantly reducing mess around the box.

1. Deeper drum keeps kicks inside;
   
2. Raised entry lip helps catch loose granules;
   
3. Pair with a textured litter mat in front of the unit to trap paw dust before it hits your floor.

AS11 works best with standard clumping clay litter—no special litter required.

Fill to the MAX line (about 6–7 lb / ~3 kg) so the sifting system and sensors operate at peak performance. Avoid crystal or pellet litters as they may affect separation accuracy.

The infrared sensors detect your cat’s approach within milliseconds, pausing all movement instantly.

Once no motion is detected for 5 seconds, the cleaning cycle safely resumes.

No. AS11 uses a smooth, fully enclosed sifting drum with no rakes, blades, or exposed wires — ensuring total safety and comfort.

At just 35 dB, AS11 is quieter than a whisper — perfect for day and night use.

Your cat can use it comfortably without stress, even during rest hours.

AS11 features a quick-release modular design.

Detach both side joints, lift the drum, and rinse it under water — the entire process takes less than 5 minutes.

We recommend a deep clean every 1–2 months for optimal hygiene.

After your cat finishes and leaves the litter box, AS11 automatically begins a smart cleaning cycle.

The internal barrel gently rotates, separating clean litter from clumps and sealing waste in the drawer.

Each cycle takes about 3–4 minutes, ensuring quick and hygienic cleaning without disturbing your cat.

AS11 supports 100–240V AC input (global compatibility) and consumes only 6W per cleaning cycle, making it highly energy-efficient.

Your AS11 arrives fully assembled and ready to use — no complicated setup required.

Simply place it on a flat surface, insert a liner into the waste drawer, and add litter up to the MAX line.

Plug it in, press the “Clean” button to activate the system, and the sensors will automatically calibrate.

Within minutes, your AS11 will be ready to provide your cat with a clean, quiet, and comfortable space.

💡 Pro Tip: Keep the litter box in the same location as your cat’s previous box for a smoother transition.

Cats are naturally curious but sometimes cautious about new environments.

Here’s how to help your cat fall in love with AS11:

1. Place AS11 where the old litter box used to be. Familiar scents and surroundings reduce hesitation.
   
2. Turn off auto-cleaning during the first few days and let your cat explore at their own pace.
   
3. Mix a little old litter into the new box — this gives your cat a comforting, familiar scent.
   
4. Use the open-top advantage. Cats love visibility and freedom; the open-top design helps them feel safe.
   
5. Praise, don’t rush. Most cats fully adapt within a week once they realize how clean the box stays.
   

If your cat still hesitates, you can remove the waste drawer for a few days to make it feel more like a traditional litter box before re-enabling auto mode.

AS11 begins cleaning automatically a few minutes after your cat exits.

If you prefer manual control:

• Press “Clean” once to start a cleaning cycle anytime.
  
• Hold “Clean” for 3 seconds to pause or stop mid-cycle.
  
• If your litter clumps slowly, simply wait longer before triggering manual clean for best results.
  

⚙️ Pro tip: Regular clumping clay performs best with a 5–10 minute delay before cleaning.

Small residual clumps may occasionally remain if the litter hasn’t fully hardened.

Here’s how to optimize cleaning:

• Use medium-grain clumping litter for best results.
  
• Allow a longer waiting time before the cleaning cycle begins.
  
• Ensure the litter is filled to the MAX line for proper sifting.

For one cat, odor control usually lasts 5–7 days before needing to empty the waste drawer.

To maintain freshness:

• Use drawstring or scented trash liners.
  
• Add a small baking soda pouch in the drawer for extra absorption.
  
• Keep the lid fully closed and change the litter monthly.
  

🐾 Multi-cat homes: empty the drawer every 2–3 days for best results.

If AS11 pauses unexpectedly, it’s usually because it has detected motion nearby —

thanks to the 2 infrared and 2 Hall sensors that ensure your cat’s safety.

Once no motion is detected for 3 seconds, the cleaning will automatically resume.

If the issue persists, check that the unit is level and that no litter or debris is obstructing the drum.

For routine care:

• Weekly: Wipe the drum and rim with a soft damp cloth.
  
• Monthly: Remove the waste drawer and wash it with mild soap.
  
• Deep cleaning:
  Hold “Clean” for 5 seconds to move the drum to open position.
  
  Unlock the drum liner from both sides and lift it out.
  
  Rinse the liner and base with warm water (avoid electronics).
  
  Dry fully before reassembling.
  

⚠️ Never spray the control panel or motor area directly with water.

Yes! AS11’s large 10L waste container can handle up to 10 days of use for one cat without manual scooping.

Before leaving, ensure you’ve added enough litter and replaced the liner.

The system automatically pauses cleaning if it detects motion, so you can travel confidently knowing your cat is safe and your home stays fresh.

We ship your order from the nearest U.S. fulfillment center to ensure the fastest delivery possible.

Once your order is confirmed, it typically ships within 1–2 business days, and you can expect delivery within 2–5 business days depending on your location.

Our system automatically selects the closest warehouse — whether from our East Coast, West Coast, or Central hubs — for the quickest route to your doorstep.

Yes! We offer free standard shipping on all orders within the contiguous United States.

No hidden fees — the price you see is the price you pay.

We ship directly from our U.S. network of regional warehouses to ensure efficiency and reliability.

Our fulfillment centers include:

• East Coast Warehouse No.4
  
• Dallas Warehouse (Central)
  
• Los Angeles Warehouse No.1 (West Coast)
  
• Chicago Warehouse
  
• Savannah Warehouse
  

Your order will automatically be routed from the nearest available location to minimize delivery time.

Currently, we are unable to ship to PO Boxes or APO/FPO/DPO addresses due to carrier limitations.

We recommend providing a physical residential or business address for a smooth delivery experience.

If you need to update your address, please contact our Customer Care Team within 24 hours of placing your order at support@[yourbrand].com.

Once an order has shipped, we are unable to make changes to the delivery address.

Whenever possible, we’ll ship all items together in a single package for convenience.

However, if certain accessories or replacement parts are located in separate warehouses, they may ship separately.

You’ll receive individual tracking numbers for each package if your order is split.

We take every precaution to ensure your order arrives in perfect condition.

If you receive a damaged or incomplete shipment, please contact our support team within 48 hours of delivery with photos of the package and contents.

We’ll promptly arrange a replacement or resolve the issue to your satisfaction.

We partner with trusted U.S. carriers, including UPS, FedEx, and USPS, to ensure safe and reliable delivery.

Our system automatically selects the best-performing carrier based on your address and real-time logistics conditions for the fastest possible arrival.

If your order has not yet shipped, you may request a change or cancellation by contacting our support team within 12 hours of purchase.

Once your order has been processed or dispatched, we’re unable to make changes.

However, our team will gladly assist you with returns or exchanges after delivery.

If your package arrives damaged or incomplete, please contact us within 48 hours of delivery.

Provide your order number, photos of the package, and a brief description of the issue.

We’ll prioritize your case and arrange for a replacement or reshipment immediately — at no cost to you.

If you’re not fully satisfied with your purchase, we’re here to help.

You can request a return or refund within 30 days of receiving your order by contacting our customer support team at support@petpivot.com.

Once your request is approved, you’ll receive an email with detailed return instructions and a prepaid return label.

Your refund will be processed after the returned product is received and inspected at our warehouse.

To ensure your return is processed quickly and smoothly, please follow these steps:

• Remove any used litter and give the product a light cleaning before shipping it back.
  
• Pack all original parts, accessories, and manuals securely in the box.
  
• Use the provided return label for safe and trackable delivery.
  

When your return arrives at our warehouse, our team will inspect the product’s condition.

If the returned item has excessive residue, litter buildup, or strong odors, a $30 manual cleaning service fee may apply.

This fee will be deducted from your refund.

Keeping your product clean before returning helps ensure a fast refund process and a pleasant experience for all customers.

After your returned item arrives at our warehouse and passes inspection, your refund will be issued to your original payment method.

Refunds typically take:

• 3–5 business days for US payment methods
  
• 7–10 business days for international payments.
  

We’ll notify you by email once your refund has been completed.

Our fulfillment network includes multiple warehouse locations across the U.S. — including the East Coast, Dallas, Los Angeles, Chicago, and Savannah.

Your return will be directed to the nearest warehouse to ensure the fastest possible processing time.

If your PetPivot product was purchased from a third-party store, please follow that retailer’s return and refund policy.

We can only process returns for orders placed directly on petpivot.com