Automatic Clean, Delivered

Yes. We offer free standard shipping on all orders shipped within the contiguous U.S. (the lower 48 states).

There’s no minimum order amount and no hidden handling fees for eligible addresses – the price you see at checkout is the price you pay.

At the moment, we do not ship to Hawaii, Alaska, or Puerto Rico.

Our current free shipping service only covers the lower 48 states. We’re always reviewing our logistics, and if this changes in the future, we’ll update our policy right away.

No. We’re currently unable to ship to PO Boxes or APO/FPO/DPO addresses.

Please provide a full physical street address (including unit, company name, etc. if applicable) at checkout so the carrier can complete the delivery smoothly.

For eligible U.S. addresses in the lower 48 states, standard shipping is free, and you will not see extra shipping charges added at checkout.

Any taxes or duties that may apply are shown clearly before you place your order—no surprise shipping fees afterward.

We currently ship to physical street addresses in the lower 48 states only. Your address is eligible if:

• 
  It is located in the contiguous U.S., and
  
• 
  It is not a PO Box or APO/FPO/DPO address.
  

If your address doesn’t meet these conditions, the order may not go through or we’ll contact you to update your shipping details.

We usually process orders within 1–3 business days after you place them.

During peak times (such as holidays or big sales), processing may take a bit longer. Orders are processed and shipped Monday to Friday, excluding holidays. Orders placed from Friday to Sunday will typically be processed and shipped the following week.

Once your order is processed and shipped, the general ground shipping time is 3–7 business days within the contiguous U.S.

In total, most customers receive their orders in about:

• 
  1–3 business days for processing, plus
  
• 
  3–7 business days for transit.
  

Please note that this is an estimated timeframe and can vary based on your location, weather, and the carrier’s performance.

We ship orders from Monday through Friday, excluding holidays.

Orders placed on Friday, Saturday, or Sunday will usually be processed and shipped the following week, once our warehouse reopens.

Possibly. During peak periods such as major holidays or big promotional events, both order processing and carrier transit times can be longer than usual.

We still do our best to ship within 1–3 business days, but delays may occur. We recommend ordering a bit earlier during busy seasons if you’re on a tight timeline.

First, please:

1. 
   Check your tracking information to see the latest scan from the carrier.
   
2. 
   Allow an extra 1–2 business days, as carriers can sometimes experience delays due to weather or operational issues.
   

If the package is still not delivered and the tracking hasn’t updated, feel free to contact us at support@petpivot.com with your order number. We’ll help look into it with the carrier.

Please note that tracking is active for 60 days, so reach out to us within this period so we can assist you effectively.

Right after you place an order, we automatically send a confirmation email with your order details and shipping address.

If you don’t see it within 24 hours:

1. Check your spam or junk folder.
   
2. Make sure you entered the correct email address at checkout.
   

If you still can’t find it, please contact us at support@petpivot.com with your name and any details you have—we’ll help locate your order and confirm its status.

Once your order has been processed and shipped, you’ll receive a shipping confirmation email containing your tracking number.

You can then use this tracking number on the carrier’s official website to see real-time updates. Tracking usually becomes active within 24 hours after the shipment is picked up by the carrier.

Not necessarily. It’s common for tracking to pause or update slowly at certain points in transit.

Here’s what you can do:

• 
  Wait 24–48 hours to see if there are new scans.
  
• 
  Confirm you’re checking the number on the carrier’s official website.
  

If tracking still hasn’t updated or looks incorrect, email us at support@petpivot.comwith your order number and tracking number. We’ll contact the carrier for more information.

Please keep in mind that tracking is only active for 60 days, so contact us within this time frame for assistance.

Yes—as long as your order has not been dispatched yet, we can help you update your shipping address.

If you notice an error, please contact us as soon as possible at support@petpivot.com with the correct address.

Once the order is in transit, we’re unfortunately unable to change the address or reroute the package.

We’re sorry if your order arrived in less than perfect condition. If your package is damaged:

1. Take clear photos or a short video showing the condition of the product and packaging.
   
2. Email everything to support@petpivot.com along with your order number and a brief description of the issue.
   

Our support team will review the evidence and offer the next steps, which may include a replacement, partial refund, or another solution depending on the situation.