DOMESTIC SHIPPING
We offers free shipping for orders in the lower 48 states, excluding Hawaii, Alaska, and Puerto Rico.
Notes: We DO NOT ship to PO Boxes, APO/FPO/DPO addresses.
SHIPPING TIME
Normally, we will process all orders within 1-3 business days of receipt, but it can take longer during peak periods (holiday seasons, big sales, etc.).
Orders are shipped from Monday through Friday (except holidays), within 2-3 business days of order confirmation. Orders placed from Friday-Sunday will ship the following week.
Ground Shipping Time: 3-7 business days.
*Please note that these dates are estimated to the best of our ability and are subject to change. Delivery times may vary based on your location, the weather, carriers, and other related factors.
ORDER CONFIRMATION
Upon placing your order, you will receive a confirmation email containing details of the items ordered and your shipping information. Please review this information carefully (country, street number, company name, unit, etc.). If any discrepancies are found, contact us promptly to correct them. If you didn't receive the confirmation email within 24 hours, please check your spam folder before reaching out to us.
SHIPPING CONFIRMATION
You'll receive a notification email with a tracking number once your order has shipped out. Please track your items on the carrier's official website after 24 hours.
If you have any trouble tracking your parcel, please email contact@petpivot.com. We will provide further assistance.
*Please note that tracking is active during 60 days so we won't be able to do anything to help you if you contact us after this period.
ADDRESS CHANGING
We are able to change the address at any time before the order has been dispatched.
However, we cannot change the shipment once the order is in route.
DELIVERY
If your order has been damaged during transit, please get in touch with us promptly, by sending us some pictures/ videos showing the condition of the items.
Our support team will provide further assistance after receiving the photos.
You can contact us at contact@petpivot.com.