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Autoscooper 11 - Free Shipping on Smart Cat Litter Boxes | PetPivot

Shipping Information for Pet Pivot Orders
Free Shipping on All Orders in the Lower 48 States

Shipping Time Overview
We offer free shipping on all orders within the lower 48 states (excluding Hawaii, Alaska, and Puerto Rico). Please note, PO Boxes, APO/FPO/DPO addresses are not eligible for shipping.

Domestic Shipping Details

  • We process orders within 1-3 business days of receipt. During peak periods such as holiday seasons or sales, processing times may take longer.
  • Orders are shipped Monday to Friday (excluding holidays) and will be shipped within 2-3 business days after confirmation. Orders placed from Friday-Sunday will ship the following week.
  • Ground shipping time typically ranges from 3-7 business days, depending on your location.

Estimated shipping times are based on our best knowledge but may vary due to factors such as weather conditions, shipping carriers, or other delays.

Order Confirmation
Once your order is placed, you will receive an order confirmation email containing all relevant details.

  • Please ensure all details (such as country, street number, unit, and company name) are correct. If you notice any discrepancies, please contact us immediately to resolve them.
  • If you do not receive the confirmation email within 24 hours, kindly check your spam folder.

Shipping Confirmation & Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please track your order via the carrier’s official website after 24 hours.

  • If you experience issues with tracking, feel free to reach out to us at contact@petpivot.com for further assistance.
  • Tracking is only available for 60 days after shipment. After this period, we will not be able to assist with tracking inquiries.

Address Changes
We can update your shipping address at any time before your order has been shipped. However, once your package is in transit, we are unable to make any changes to the shipping address.

Damaged Deliveries
If your order arrives damaged due to transit issues, please contact us immediately. To assist with the claim, provide us with photos or videos of the damaged items.