Only the Perfect Match Belongs Here
We hope everything in your home sparks lasting joy. If you and your cat don't absolutely love it, let us know, and we'll take care of the rest.
Returns & Cancellations
Everything you need to know, simple and transparent.
You have 30 days from the date you receive your order to initiate a return request.
*Applies only to items purchased directly from petpivot.com.
| Quality Issue Defects, wrong item |
We Pay |
| Personal Reason Changed mind |
You Pay |
Please do not return products without permission.
Unauthorized returns cannot be tracked and will not be refunded.
- Returned in original packaging carton.
- All accessories & manuals included.
- Product must be thoroughly cleaned.
- Undamaged and fully functional.
The following cannot be returned:
- Special order items: Cat Litter.
- Products damaged by improper installation.
- Items missing serial numbers.
- Items with user-inflicted scratches.
Email our team at support@petpivot.com.
Please include:
• Order Number
• Reason for return
• Photos/Videos of product & intact packaging
We will review your request. If approved, we will send you a Return Shipping Label (for quality issues) or the correct return address.
Repack the item in its original carton with all parts. Apply the label or address and drop it off at the carrier.
Refunds are issued to original payment method within 3-5 business days after inspection.
an order?
The ability to cancel depends on the shipping status:
If package is en route, we cannot intercept. Please wait to receive it, then follow the Return Process.
Please inspect your order immediately upon reception. If damaged, contact support@petpivot.com right away.
Return Timeline & Packing Guide
A clear timeline + packing checklist—keep refunds fast.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- Clean it first — returns must be thoroughly cleaned.
- All parts included — accessories & manuals.
- Serial number visible — do not remove/cover it.
- Original carton preferred — if missing, use a sturdy box + padding.
- Take photos — outer carton + serial + inside condition.
Returns & Refunds FAQ
Quick answers to the most common questions—simple and transparent.
Applies only to items purchased directly from petpivot.com.
Please include:
• Order Number
• Reason for return
• Photos/Videos of the product & intact packaging
Unauthorized returns cannot be tracked and will not be refunded.
Personal reason (changed mind): You pay.
• Returned in original packaging carton
• All accessories & manuals included
• Product must be thoroughly cleaned
• Undamaged and fully functional
• Special order items: Cat Litter
• Products damaged by improper installation
• Items missing serial numbers
• Items with user-inflicted scratches
After shipping: we can’t intercept the package—please receive it first, then follow the return process.