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We care about every cat parent.

Our promise: honest policies, fast support, and products built with love.

Hassle-Free Returns, Guaranteed.

We make returns simple and transparent — because your satisfaction comes first.

30-Day Return Window

Return any item within 30 days of delivery.

Quick Refund Processing

Refunds processed within 3–5 business days after inspection.

Transparent Policy & Support

Clear communication and dedicated help from our support team.

Eligibility

Returns accepted within 30 days of delivery .

Condition

Items must be clean, undamaged, and include all accessories.

Exclusions

Used litter, consumables, or discounted items are non-returnable.

Process

Contact support@petpivot.com for return authorization.

Refunds

Refunds issued after inspection, typically within 3–5 business days.

Exchanges

If your product arrives defective, we'll send a replacement immediately.

Your Return Journey

Simple, transparent, and hassle-free returns in 4 easy steps

Start Request

Submit your return request online in just a few clicks.

Approval & Label

Receive instant approval and your prepaid shipping label.

Ship Back

Pack and ship your item back to us.

Refund Issued

Get your refund processed within 3–5 business days.

Always here when you need us.

Fast responses, helpful people, and the same dedication that goes into every product we make.

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24–48h Support Response

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Real Human Support Team

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Based in the U.S.