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Our promise: honest policies, fast support, and products built with love.
We make returns simple and transparent — because your satisfaction comes first.
Return any item within 30 days of delivery.
Refunds processed within 3–5 business days after inspection.
Clear communication and dedicated help from our support team.
Returns accepted within 30 days of delivery .
Items must be clean, undamaged, and include all accessories.
Used litter, consumables, or discounted items are non-returnable.
Contact support@petpivot.com for return authorization.
Refunds issued after inspection, typically within 3–5 business days.
If your product arrives defective, we'll send a replacement immediately.
Simple, transparent, and hassle-free returns in 4 easy steps
Submit your return request online in just a few clicks.
Receive instant approval and your prepaid shipping label.
Pack and ship your item back to us.
Get your refund processed within 3–5 business days.
