Autoscooper 11 Return & Refund Policy - Fast Processing | PetPivot

Thank you for shopping with Pet Pivot! We strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your Autoscooper 11 Smart Cat Litter Box, please review our return and refund policy below.

Order Cancellation:
Customers may cancel their orders at any time before the item is shipped from our warehouse.

• If the warehouse has already updated the tracking number, please contact our customer service team immediately to assist with the cancellation process.

Response Time:
We check our service email inbox on every business day, and we aim to respond to all inquiries within 24 hours.

• For messages received during weekends or public holidays, our response may be delayed to the next working day.

Return Addresses:
Please send returns to the appropriate warehouse based on your original shipping location or as instructed by customer service.

East Coast Warehouse (NJ1):
Contact Name: LINKW+LT0GZZN
Address Line 1: 50 Jiffy Rd
City/State/ZIP: Somerset, NJ 08873
Warehouse Contact: Kyle Lin
Phone: +1 732-507-8589

West Coast Warehouse (LA1):
Contact Name: LINKW
Address Line 1: 9570 Santa Anita Ave
Address Line 2: #B
City/State/ZIP: Rancho Cucamonga, CA 91730
Phone: +1 909-481-8999

Note: Returns without prior authorization may not be accepted. Please contact our customer support before returning any product to ensure smooth processing.

 

Return Requirements:

• Returns must be requested within 30 days of receiving the product.
• The product must be in brand-new, unused, and undamaged condition with the original packaging.
• Opened products without quality issues are not eligible for a return or refund.
• Please provide your order number or proof of purchase for verification.

Return Process:

• Contact our customer service team at contact@petpivot.com to initiate the return process.
• We will provide you with return instructions and the return address.
• Return shipping costs are the customer’s responsibility unless the product is defective.

Warranty & After-Sales Service:

• The Autoscooper 11 Smart Cat Litter Box comes with a 1-year warranty. If you experience any product issues, we offer free replacement or repair.
• Please contact our professional after-sales team at contact@petpivot.com for assistance.

Refund Processing:

• Once the returned product is received and verified, your refund will be processed within 2 business days.
• Refunds will be issued to the original payment method, and please allow 2 business days for the amount to reflect in your account.

Important Note: All returns must be in new, unused condition with the original packaging. If the product has been opened and does not have a defect, it will not be eligible for a refund.

Thank you for choosing Pet Pivot! We are here to help you, so please don't hesitate to reach out if you have any questions or need assistance.